If for any reason you change your mind after placing your order please contact us here
As long as the Chilly's Bottle(s) has not been used, we will issue a full refund once the item has been received by us at our warehouse. All deliveries come with a return address sticker. Chilly's Bottles cannot be held responsible for any returns that are lost in the post, and we strongly recommend using a signed for service when posting returns to us.
Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.
We accept cancellations and returns up to 14 days after delivery.
If we receive a cancellation request before dispatch, then we will do our very best to cancel the order and issue a full refund.
The buyer will be responsible for paying the return postage fee in the case that they cancel an order and it has already been dispatched.
If any Chilly's Bottles product(s) arrive damaged then we will replace them free of charge. In the case that the damaged product(s) needs to be returned, Chilly's Bottles will pay for and arrange the postage.
All Chilly's Bottles are covered against manufacturing defects for a period of one (1) year after purchase.