COVID-19 Update - We're open!
We’ve spent the last few weeks ensuring that our warehouse is able to operate in accordance with current social distancing guidelines and are pleased to say that we are now able to ship orders again.
We are currently working with a reduced team and the following steps have been taken:
• Workstations have been separated and movement pathways redesigned to ensure that team members are able to operate 2m or more apart.
• Where requested, shifts have been changed to accommodate any travelling to/from work changes that make team members more comfortable.
• Team members are being provided with disposable gloves, sanitiser and cleaning wipes, and we will continue to monitor advice provided by Public Health England on appropriate PPE.
• Cleaning routines have been enhanced to ensure all contact surfaces are regularly sanitised.
• Breaks have been staggered to enable team members to adhere to social guidelines when not working.
• Canteens have been split to avoid any possibility of crowded areas.
• Team members are encouraged to provide regular feedback on the new ways of working.
Whilst we are getting used to these new conditions and safety measures it may take us a little longer to prepare and ship your order, but we’ll be working hard to get it to you as quickly as we can.
You’ll receive an email as normal when your order has left the warehouse, however it might take longer to reach you than you’re used to due to some couriers experiencing delays.
Thank you again for your support and patience.
The Chilly's Team
United Kingdom
Standard Tracked Delivery: 2-4 working days from the despatch confirmation email.
Free for orders over £15
£3 for orders under £15
DHL Express Tracked Delivery: 1-2 working days from the despatch confirmation email.
£5 for orders under £60
Free for orders over £60
Jersey & Guernsey
Standard Tracked Delivery: 2-4 working days from the despatch confirmation email.
Free for orders over £15
£3 for orders under £15
[Express Delivery Not Available]
Europe
Standard Tracked Delivery: 2-11 working days from the despatch confirmation email (Exact times calculated at checkout).
Free for orders over €20
€5 for orders under €20
DPD EU Express Tracked Delivery: 2-8 working days from the despatch confirmation email [excluding Canary Islands, Cyprus, Ireland, Norway & Switzerland].
Free for orders over €75
Shipping charges vary for orders under €75, exact amounts calculated at checkout
DHL Express Tracked Delivery: 1-2 working days from the despatch confirmation email.
Shipping charges vary for orders, exact amounts calculated at checkout
Switzerland
Please note all orders are shipped from the UK and the customer is responsible for paying any relevant duties and import taxes.
United States
Standard Tracked Delivery: 5 - 10 working days from the despatch confirmation email.
Free for orders over $20
$7 for orders under $20
Express Tracked Delivery: 1 - 3 working days from the despatch confirmation email.
Shipping charge: $15.50
Australia
Standard Tracked Delivery: 5 to 8 working days from the despatch confirmation email.
Free for orders over $35
($13 for orders under $35)
DHL Express Tracked Delivery: 2-3 working days from the despatch confirmation email.
Shipping charge: $26
The Middle East & Asia
Standard Tracked Delivery: 3 - 7 working days from the despatch confirmation email.
Free for orders over $20
$7 for orders under $20
DHL Express Tracked Delivery: 1 - 3 working days from the despatch confirmation email.
Shipping charges vary for orders, exact amounts calculated at checkout
Please Note
For orders to the US, Australia, Singapore, and Hong Kong:
- An additional international transaction charge may be added by your bank and would appear separately on your statement.
For orders to Bahrain, Qatar, UAE, Israel, Malaysia, Saudi Arabia and the Philippines:
- A 5% VAT will be added on to each order.
- For orders to Saudi Arabia and the UAE, an additional 5% VAT will be added on top of the basket value at checkout.
