30 days / 2 years
If you are returning items from the UK, Austria, Belgium, France, Germany, Ireland, Italy, Spain, Switzerland or The Netherlands, please use our portal below.
Return your items here.
If you are returning an item(s) from a country not listed above, please return this to the address below. This address can also be found on your despatch note. Chilly's Bottles cannot be held responsible for any returns that are lost in the post, so we strongly recommend using a signed for service when posting returns to us.
Asendia UK Ltd
Unit D1 Adanac North Business Park
Adanac Drive
Southampton
SO16 0BT
United Kingdom
We accept returns up to 30 days after delivery. All Chilly's Bottles are covered against manufacturing defects for a period of 2 years after purchase.
Please note: We require a proof of purchase for any returns requested.
If you need to return any part of your Series 2 product (purchased as a bundle), please ensure you send back the full bundle with all parts intact and unused. Please note that if you attach the loop and lid together, the whole bundle will not be eligible for a refund. This is because once the lid and loop are attached, they cannot be taken apart.
Process
As long as the product has not been used, we will issue a full refund once the item has been received by us at our warehouse. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns. Please note that we do not offer returns on any personalised Chilly's Bottles.
Our new returns portal is designed to give you the most streamlined returns experience possible, as you’ll be kept informed every step of the way. However if it’s not for you, then don’t worry; you can still return your order by attaching the returns address to your parcel and posting it using your preferred method. We’d recommend using a tracked service so you can keep an eye on it!
Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.
Arrived damaged?
If any Chilly's Bottles products are damaged in transit, then we will replace them free of charge.
Please do not send any damaged products back to us, but use this form to contact us.
Cancellation
As soon as you receive your order confirmation E-mail, you will have up to one hour in which to cancel and receive a full refund. After this it will be very difficult for your order to be cancelled as it will have already been processed.
The buyer will be responsible for paying the return postage fee in the case that they cancel an order and it has already passed the point at which it can be cancelled.
